Refund policy

Return & Refund Policy

 

All sales at HobbySyndicate are final. Because our products are made to order, we do not accept returns, exchanges, or refunds for change of mind, incorrect size or option selection, or buyer's remorse. Please review your order carefully before completing checkout.

 

Damaged, defective, or incorrect items: If your order arrives damaged or defective, or you receive an item different from what you ordered, please contact us at ben@hobbysyndicate.com within 7 days of delivery. Include your order number and clear photos of the issue. We will review your claim and, where verified, provide a replacement or full refund at no additional cost to you.

 

Return shipping: Where a return is authorized for a non-defective item at our discretion, the customer is responsible for return shipping costs.

 

Refund processing: Approved refunds are issued to your original payment method within 5-10 business days of approval.

 

Questions: Email us at ben@hobbysyndicate.com and we will respond within 1-2 business days.